Our Memberships

We don’t just provide dog care—we deliver the most reliable, convenient, and safest care in New York City. With over 7 million services delivered, a 99.6% client retention rate, 150+ years of expertise, and a 99.9% safety rating, we are the trusted choice for discerning dog owners.  To guarantee this level of service, membership is required. It ensures we can always say yes to your needs, provide exceptional care, and offer exclusive solutions tailored to your dog’s well-being.

Guaranteed Availability

• Daycare – no restrictions
• Overnight Care – no restrictions
• Dog Walking – requests with 24-hours’ notice will be accommodated
• Grooming – no restrictions for baths; haircut requests with 72 hours’ notice will be accommodated
• Training – requests with one calendar week notice will be accommodated
• Board & Train – requests with one calendar week notice will be accommodated
• Veterinary Care – all requests with one calendar week notice will be accommodated; after-hours emergency care is available through partners
• Transportation – all requests with 24-hours’ notice will be accommodated

100% Satisfaction Guarantee

On Membership: we will cancel and refund the remaining portion of your membership fee at any time if you are dissatisfied.
On Services: we guarantee your satisfaction with the services we provide and will refund your purchase price with the following exceptions.

• Daycare – Full refund if not satisfied
• Overnight Care – Refund for lapses in our care; credit for issues outside our control
• Dog Walking – Full refund for issues within our control; no refund for late bookings
• Grooming – Free re-bath if not satisfied; touch-up for haircuts within 48 hours our Grooming Quality Guarantee
• Training – Non-refundable, follow-up consultations available at a reduced rate
• Board & Train – Non-refundable; follow-up consultations available at a reduced rate
• Veterinary Care – Non-refundable, but free consultations available.
• Transportation – Full refund for issues within our control; no refund for late bookings.

For a detailed definition on each service read here

Discover Member-Only Value

• Rewards Program – Earn points for every dollar spent and redeem them for discounts on services
• Referral Benefits – Get exclusive rewards for every friend you refer
• Have a Great Dog® – A nine-month guided journey to raise a socialized, well-mannered dog
• Concierge Program – The ultimate in convenience – we manage every aspect of your dog’s care, so you don’t have to.
• On-Site Veterinary Supervised Care – Our in-house veterinarians oversee care in our state-of-the-art facilities.
• Dog Trainer Supervised Care – Our expert trainers help maintain a safe and structured environment for all dogs in our state-of-the-art facilities.
• Network of Convenient Locations – As a member you have access to any one of our 18 locations throughout Manhattan.