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Meet Our Clients

Important Expectations for Clients

We are excited to begin our journey together as we help you identify and accomplish your goals as a dog owner.  Good relationships start with clear expectations.  Below are a few important expectations that we have of you as we begin our relationship.

  1. To Serve You We Need to Get to Know You
    We are not a transactional business and can deliver the best care when we serve you on an ongoing basis.  Doing so requires open communication and a commitment from you.

  2. We Are Not Perfect
    Caring for live animals is very challenging and on occasion we will make mistakes.  We work hard to be transparent and seek to constantly improve by learning from our mistakes.  This will require your patience and understanding.

  3. We Do Not Aim to Be the Lowest Cost Solution
    Providing exceptional care and peace of mind requires amazing people supported by state-of-the-art facilities and outstanding technology.  We consistently invest in improving the client and dog experience.  You have our commitment that we will not cut corners at your expense.

“You can tell everyone here loves their job and they really care for your pet. I can’t imagine taking my dog anywhere else – thank you!”

– Sarah S.

“We are blown away by the level of service and constant care for our pup. The facility itself is brand new, clean & great. Highly recommend!!!”

– Kyle W.

“Any pet parent can understand what a relief it is to know that your pup is cared for while you are not there. Thank you, Biscuits & Bath UES!”

– Ivy L.

“He was very anxious when he first came and the staff was so patient with him and B&B quickly became his second home! The staff treats him like their own and he is so excited when we take him to daycare!”

– Alexandria S.

“They take a genuine interest in welfare of the dogs, are excellent at following any special instructions including for medications. Those services have been very good. We have no hesitation giving an unqualified recommendation.”

– Valdemar Bertelsen III

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Client Benefits

Referral Program


Video Guides

We’re here to make you the most capable dog owner possible and help you achieve your goals. Check out these guides you can implement in your daily lives to make owning a dog fun, easy and possible.

What is Reactivity?

How do I address it?

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Survival Guide to Having a Dog

While Working from Home

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Trimming Your Dog’s Nails

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Learn Something New: How to Touch

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Resource Guarding

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Separation Anxiety

What is it and how to address it

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Learn Something New:

How To Roll Over

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Barking And Your Sanity:

How To Make It Stop

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How To Brush Your Dog’s Teeth

We do it twice a day. What are you doing for them?

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Pulling On Leash

Don’t let them walk you

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Solutions For Hyperactivity

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Children And Dogs

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Solutions For Boredom

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How to stop your dog from having accidents.

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Creating Boundaries

Using the Three D’s

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Biscuits & Bath Video Tour

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The latest at Biscuits & Bath

Updates worth barking over! Take a look and see what’s new at Biscuits & Bath and learn all about caring for your best friend.

Jul 12

Dog Daycare is the best Socialization Tool

Why do we believe…

Read more
Jun 7

Week-by-week: A fun filled first year with your dog

Having a puppy is so…

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May 12

Tackle the Painful Piranha Teeth

A mouthy puppy is…

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We Are Always Open To Feedback

Have a suggestion?

Is there a question you need answered? Did you have a poor experience? Do you have a suggestion of something we should improve or offer? Let us know here.

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